A Message from Our Director
Diwali Reflections:
Urban Living - 100 & Beyond
As we close this financial year, let’s reflect on our progress despite challenges. We’ve built a solid foundation for the next phase of growth.
By March 2025, we aim to become a ₹100 crore brand.
Every one of you is key to our success—your passion drives our vision, whether in sales, marketing, product development, or manufacturing.
We’ve faced recent challenges together, and nothing will stop our progress.
Growth beyond ₹100 crore is challenging but within reach.
We’re committed to providing the tools, training, and resources you need to succeed—your success is our success.
Together, let’s shape the future of Urban Living!
Sab Ka Saath, Sab Ka Vikas
A company’s strength lies in its people. Just like great companies are built by their people, we need each other’s support to continue building this company.
When the company grows, everyone grows—employees, partners, and promoters. We all prosper together.
Growth should bring happiness, not stress. We are a mature company—let’s see growth as an opportunity, not a burden. Come to work with a smile!
We are one team, one mission—office and factory together. Let’s break down the divides and work towards a shared goal.
Our future success depends on how well we collaborate across teams. Teamwork makes dreams work!
Let’s Build a Brand!
A brand is more than a logo—it's a promise to our customers, reflecting our values, mission, and vision.
Urban Living is recognized across India and in many countries worldwide.
Exporting has helped us design world-class products, making us and India proud!
My dream is to make Urban Living the largest sofa brand in India, fully Made in India.
Our growth should come from selling under our own name, through our distribution networks and channel partners.
Employees and partners are Urban Living’s brand ambassadors—your interactions shape the brand’s image.
Seniors must embody our brand values, inspiring others to follow. Every person at Urban Living has a role in upholding our brand’s value.
Importance of Quality & Customer Service
Building our brand and achieving growth requires a strong focus on quality and customer service. Quality is a habit and everyone's responsibility—from production to sales. No more chalta hai attitude; regular feedback is essential.
Past quality issues have cost us big accounts. Remember, every order counts—one satisfied customer can lead to many, while one unhappy customer can take away 10 good customers
The customer is always right—because customer is GOD. Stand by them in tough times to earn their lifelong trust.
Commit to timelines; notify customers of any delays in advance to build trust.
Maintain customer engagement throughout the order process; service is everyone's responsibility.
